Retail Skills

Retail Skills

Award Type:  Major

 Code:  4M1998

Level: 4

Credit Value: 90

Purpose

The purpose of this award is to enable the learner to acquire the relevant knowledge, skill and competence to work effectively under supervision in the retail sector and to progress to further education and training.

Statements of Knowledge, Skill and Competence

Learners will be able to:

Knowledge

Breadth:  Demonstrate a range of knowledge related to customer service and retail practice.

Kind:   Demonstrate knowledge of basic concepts and legal obligations relating to retail practices including merchandising, stock control and sales.

Know How & Skill

Range:   Demonstrate a range of techniques and procedures utilised in the retail sector to include communication skills and use of appropriate technology.

Selectivity:   Select appropriate responses and standard procedures in relation to customer needs while operating within a retail environment.

Competence

Context:   Apply retail skills, techniques and practices while operating within a supervised retail environment.

Role:   Participate effectively and safely in a retail environment while engaged in teamwork and cooperation with others.

Learning to Learn:    Demonstrate an ability to take responsibility for learning and personal development.

Insight:   Reflect on personal values and display an insight into the broader contribution of individuals to the retail sector.

The learning outcomes associated with this award are outlined in the associated Component Specifications.

Access

To access programmes leading to this award the learner should have reached the standards of knowledge, skill and competence associated with the preceding level of the National Framework of Qualifications.

This may have been achieved through a formal qualification or through relevant life and work experience.

Transfer

Achievement of this award will enable the learner to transfer to other appropriate programmes leading to awards at the same level of the National Framework of Qualifications.

Progression

Achievement of this award will enable the learner to progress to other appropriate programmes leading to awards at the next or higher levels of the National Framework of Qualifications.

Progression Awards

Learners who successfully complete this award may progress to a range of different awards.

Grading

Pass

Merit

Distinction

The grade achieved will be determined by the grades achieved on the component

Certificate Requirements

The total credit value required for this certificate is 90.

This will be achieved by completing:

All of the following component(s)

Award Code Title Level Credit Value
4N1183 Retail Sales Techniques 4 10
4N1989 Customer Service 4 10
4N0689 Communications 4 15

 

A minimum credit value of 15 from the following components

Award Code Title Level Credit Value
4N1168 Work Experience 4 15
4N1170 Work Practice 4 15

 

A minimum credit value of 10 from the following components

Award Code Title Level Credit Value
4N1132 Personal Effectiveness 4 10
4N1131 Personal and Interpersonal Development 4 10
4N1169 Teamworking 4 10

 

A minimum credit value of 20 from the following components

Award Code Title Level Credit Value
4N1124 Workplace Safety 4 10
4N1125 Information Technology Skills 4 10
4N1112 Computer Applications 4 10

 

The remaining credit value of 20 can be obtained by using programme modules leading to relevant components from the level 4 lists below or by using programme modules listed above and not already chosen.

Award Code Title Level Credit Value
4N1987 Mathematics 4 10
4N1120 Spreadheets Methods 4 10
4N1122 Web Design 4 10
4N0683 Horticultural Tools and Equipment 4 10
4N1117 Graphic Design 4 10

 

Supporting Documentation

  1. Relevant workplace health and safety legislation and national guidelines.
  2. Future Skills Needs of the Wholesale and Retail Sector. Expert Group on Future Skills Needs 2010.